However, I really don’t think the telemarketer’s actions had anything to do with that, though. And if they didn’t think they were reaching the customer, I’m not sure why they were calling back multiple times in a night – sometimes just a half hour later.

I’m not exaggerating when I say we were getting 4-5 calls some nights. It was incredible bizarre and very annoying.

The organization’s name didn’t even show up on caller ID. We eventually Googled the number and found a ton of other people having the same problem, and they had traced the number back to an HSBC-related telemarketer. (No, I don’t have the number – this whole thing unfolded six months ago).

At that point, we called HSBC and told them that unless these calls stopped, we were going to cancel the card. Magically, the calls stopped.

We’ve actually had Chase for a while now, so they’re not really a “new” card company for us. We’ve never had any problems with them, we just got the HSBC card in an effort to maximize cash back.
Total Comments by kosmo: 589

I will not mention the name of the bank I am with just now but it is safe to say I would rather the tighter security than information given out to anyone.

Each to their own I suppose

Best of luck with the new card company.

Rep: Can I speak to Jane Doe?

Jane Doe: This is Jane.

[loooooooong silence]

Jane Doe: What is this regarding?

[another loooooong silence]

After a few more attempts to prod the rep into a conversation, Jane hangs up.

Now, imagine this happening 4-5 times in a single night …
Total Comments by kosmo: 589

Even when my wife answered the phone, the telemarketers wouldn’t talk to her. See this passage ” When my wife actually did answer the phone, she would ask for the purpose of the call, and the telemarketers would completely clam up and not tell her, either. ”

Note they didn’t ask for identifying information, they would go completely silent – literally not speaking to her. And were were later able to determine with certainty that these were telemarketing calls, and NOT about something important.

We spoke with them several times about this, and they continue to make errors. The guy who contacted me via email seemed to want to help, but the person he delegated to wasn’t particularly helpful.

I guess you’re entitled you your opinion – which I guess is that I am an “awkward human being” and that the mistake were mine.

What it boils down, to, though, is this – why would we bother to continue a problematic relationship when we have a good relationship with Chase on another card? The rewards aren’t quite as high, but we have zero problems with them.
Total Comments by kosmo: 589

at least give them the chance to sort out the couple of mistakes they did actually make.

Just a casual observation

cya

The fact that they are calling to speak to a woman (your wife) and they have a man asking details may be why they won’t speak to you. all financial institutions must follow this – if they dont they are breaking the DPA, so sounds as though they were just doing their jobs and this was the first time they were dealing with awkward human beings.

You are allowed to specify wether you want marketing calls or not so they may be calling to speak to you about something important. Hey maybe they called to discuss the fact that your card has been used somewhere that has had a high amount fraud recently (using stolen or cloned cards perhaps) or that you have made transactions outwith your usual spending pattern and they want to make sure everything is ok and above board (as this too could mean that the card is cloned or stolen).

Sure I will give you that getting offered products or services whenever you phone is a pain. and mistakes happen but from what you have told me I think I will move to HSBC as it sounds as if they have good security rather than the good for nothing bank that I am with who phones up and tells the babysitter why they are looking to speak to me.

just a thought

The weird thing was that they would never identify themselves and whenever he would ask who was calling, they’d hang up on him immediately. He ended up having to call their corporate headquarters and it was a huge mess. Eventually the calls did stop. Apparently that “collections” department is notorious throughout the company for being sloppy mess and completely incompetent regarding the removal of false info in their system.

Though, you think if the company was away of such incompetencies, then someone would do something about it.
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Total Comment by Tiffany: 1